How to Order

To order any of the Center's assessment products or simulations, call +1 336 545 2810 or e-mail your request to info@leaders.ccl.org with the following information:

• The company name and shipping address (and billing address, if different from shipping address)
• Your name, phone number and fax number
• Which product or simulation you wish to order
• The number of sets you wish to order
• The name, phone number, fax number and e-mail address of the CCL-certified/qualified feedback giver

After receiving the e-mail order, a Client Services representative will contact you to confirm your order, and to get any additional information needed.

If you have purchased Benchmarks or SKILLSCOPE from CCL in the past, you can purchase more sets of these assessments online. For more information, go to the pricing page of each of these assessments.

GSA Training Schedule
The Center for Creative Leadership (CCL) is proud to be on the GSA Training Schedule (Schedule 69). CCL provides Federal government clients with a wide range of Management, Organizational and Business Improvement Services products in leadership training and development. For more information about purchasing instruments or enrolling in our leadership programs, contact Client Services at +1 336 545 2810.

Feedback Facilitation Qualification
All of the Center's assessment-for-development instruments and simulations require that feedback results be facilitated by a qualified individual. This means that feedback results are released only to an individual who has completed a qualification process and not directly to the person or group being assessed. The following qualification guidelines have been established:

• For Benchmarks^®, Executive Dimensions^™, 360 BY DESIGN^® and Prospector^®, attendance at Assessment Certification Workshop is required.
• For SKILLSCOPE^® and KEYS^®, completion of a Facilitator Qualification Form is required. There are two methods for submitting this form:
  

  By Mail/Fax: You may download an Adobe Acrobat (pdf) Facilitator Qualification Form and submit it to CCL by mail or fax as indicated on the form.

  Online: Complete and submit the Online Facilitator Qualification Form for processing. You will be notified of your status by e-mail within ten business days.

For more information, please contact:

Client Services
+1 336 545 2810
info@ccl.org

Instrument Return Policy
To initiate a return call Client Services at +1 336 545 2810. Effective August 1, 2001

Product Returns Will Be Accepted On The Following Conditions:

For paper instruments:

• They are in good condition and in complete sets (e.g., no missing forms, booklets, etc.).
• They are returned to CCL within 12 months of original purchase.
• The Return Authorization code, assigned to you by Client Services, is prominently displayed on box.
• They are accompanied by a copy of the original invoice.
• The client pays shipping costs.
• The client pays appropriate return processing fee (see specifics below).

For online instruments:

• The instruments have not been accessed by participants or their observers.
• The return is completed within 12 months of original purchase.
• The client pays appropriate return processing fee (see specifics below).

The Following Return Process Fees Will Be Charged For All Returns:

This policy applies in its entirety to both online and paper based versions. All return requests are subject to verification.

Questions regarding this policy may be directed in writing to: Product Representative, Center for Creative Leadership, P.O. Box 26300, Greensboro, NC 27438-6300; Fax: +1 336 282 3284; or e-mail: info@leaders.ccl.org

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