CCL Webinars
Root Causes for Understanding Conflict
When: Available on Demand 24 x 7 for 30 days upon registration
Duration: 1 hour
Price: $75 Premium Members Price $25 
CCL Webinar Registration
Root Causes for Understanding Conflict
For more information, email webinars@ccl.org
View computer requirements for participating in this webinar
Conflict, of course, can be caused by an individual behaving in a manner that another individual finds unacceptable. This interpersonal cause of conflict is one that we are all aware exists and we attempt to manage it with greater or lesser effectiveness.
This webinar, however, will focus on the other causes of conflict. Analyzing conflicts to understand their root cause is an essential skill in the potential resolution of unproductive conflict.
In this session, you will learn:
- how to recognize the non-"personality-driven" causes of conflict
- a categorization model to help you analyze the root cause(s) of a conflict
- how to apply the model to explore alternate strategies for successful resolution
- to apply this information to your own conflicts, as well as acting in a third party role.
Maximizing the Value of the Webinar
- Invite others to participate. Structure a group "lunch and learn" session and invite other colleagues to attend.
- Debrief the lessons learned. Set aside time at the end of the Webinar to discuss takeaways, and how they apply to your group or organization
- Tap into your training budget. Ask your HR group or manager to underwrite the Webinar as part of your organization's ongoing staff development effort.
About the Presenter
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Harold Scharlatt, is a Senior Enterprise Associate with the Center for Creative Leadership in Greensboro, North Carolina. He leads a number of CCL's open-enrollment programs, trains the Assessment Certification Workshop and also works with organizational clients as part of the custom solutions group. Prior to joining CCL, Harold spent 25 years as President of Training And Development Associates, Inc., a small consulting firm in Lexington, Kentucky. Before founding Training and Development Associates, Harold was Vice-President of Vector Management Systems of New York City. He came to that firm after serving as a fulltime internal leadership consultant with Union Carbide Corporation. Harold has done leadership consulting, executive coaching, facilitated leadership behavioral simulations and led skill building workshops in 16 different countries. He has worked with senior managers at a wide variety of organizations in the automotive, computer hardware and software, aviation, telecommunication, and banking industries, as well as the F.B.I. He has presented at the national conferences of the American Society for Training and Development, the Association for Quality and Participation and the National Society for Performance and Instruction. Harold received a B.A. in Behavioral Sciences and an M.A. in Education from the State University of New York. He holds an Advanced Certificate in Administration and Supervision from Oxford University. |
